How much will it cost to ship my order?
Domestic Orders: A flat rate of $8.99 is charged on all domestic orders.
Canada & Mexico Orders: All rates will be shown at check out based on the weight, and the city for orders shipping to Canada or Mexico
International/Worldwide Orders: All rates will be shown at check out based on the weight, and the city for orders shipping internationally.
Note: Your country may charge tax and duty fees to take delivery of the items you've ordered based on the value of the item(s) being delivered. This is not a fee or tax set by the sender but by the ship to country to receive packages from outside of the country you reside in.
What shipping carrier do you use to delivery orders?
Domestic: USPS (United States Postal Service)
Canada & Mexico: USPS (United States Postal Service)
International: UPS and DHL
Will you provide tracking?
Yes, once your order has been fulfilled, packed, and had a label created to generate your tracking number you will automatically receive an e-mail confirmation.
Tracking is telling me my label has been created, but it's not updating where it is. Why is this?
This means one of two things: It is being processed currently or USPS did not capture the initial scan when they picked up your order. Tracking will be updated as soon as USPS scans the shipment into their system.
How long will it take to receive my order?
NOTE: ALL PRODUCTS ARE MADE TO ORDER
All domestic orders are shipped via USPS (United States Postal Service) with standard ground delivery service. Please allow 3-4 BUSINESS DAYS for order processing and payment verification as well as an additional 2-3 WEEKS FOR DELIVERY.
Canada + Mexico: Orders are shipped via USPS (United States Postal Service) with standard ground delivery service and can take up to 31 BUSINESS DAYS to arrive.
Worldwide International: Orders are shipped via UPS or DHL standard mail service and can take up to 31 BUSINESS DAYS to arrive.
Please send your return with your packing slip/invoice to:
Attn:: Done Deal Merch
2924 E. 54th St.
Vernon, CA 90058
Please feel free to contact FIENDS. Shop directly with any questions at email@example.com